Refund policy

Return & Refund Policy

EliteTown | The Best Town for Your Shopping

At EliteTown, we want you to feel confident and satisfied with every purchase. We take pride in offering fashionable, quality clothing and are committed to providing a smooth and reliable shopping experience.

If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept return requests within 7 days of receiving your order, provided the following conditions are met:

The item is unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The item has not been altered or damaged after delivery.
The customer provides a valid order number or proof of purchase.

All returned items are subject to a quality inspection before the return is approved.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of receiving your order.

To help us resolve your issue quickly, please provide your order number and clear photographs of the product showing the problem.

If the issue is confirmed to be an error on our part, EliteTown will arrange a replacement or refund at no additional delivery cost to you.

3. Size Exchange

We understand that finding the perfect fit can sometimes be challenging.

If you receive an item that does not fit, you may request a size exchange within 7 days of delivery, subject to the following conditions:

The requested size is available in stock.
The original item meets our return eligibility requirements.
The exchange is approved by our customer support team.

For exchanges requested due to a change in size preference, the customer may be responsible for the applicable delivery charges.

If the size received is different from the size ordered, EliteTown will cover the exchange delivery charges.

4. Non-Returnable Items

We cannot accept returns or exchanges for items that:

Have been worn, washed, altered, or damaged after delivery.
Are missing their original tags or labels, except where the product was received defective or incorrect.
Are returned without a valid order reference or proof of purchase.

These restrictions do not affect any applicable consumer rights relating to defective, damaged, or incorrectly supplied products.

5. Refund Process

Once we receive your returned item, our team will inspect it to verify that it meets our return requirements.

If your return is approved, we will initiate your refund within 7–10 business days after completing the inspection.

Refunds will be processed through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be arranged through a bank transfer or an available mobile financial service.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Return & Exchange Delivery Charges

If the return or exchange is due to a damaged, defective, or incorrect product supplied by EliteTown, we will cover the applicable return or replacement delivery charges.
If the return or exchange is requested due to personal preference, a change of mind, or a size change, the customer may be responsible for the applicable delivery charges.

Our customer support team will confirm any applicable charges before arranging the return or exchange.

7. How to Request a Return or Refund

To initiate a return, refund, or exchange, please contact our customer support team and provide the following information:

Your order number.
Your full name and contact number.
The reason for your return or exchange.
Clear photographs of the product, if it is damaged, defective, or incorrect.

Once your request has been reviewed, our team will guide you through the next steps, including the return address and delivery arrangements.

Please contact us before sending any product back.

8. Order Cancellation

You may request an order cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the product, subject to our return eligibility requirements.

For prepaid orders that are successfully cancelled before dispatch, refunds will be processed through the original payment method whenever possible.